Frequently Asked Questions

Everything you need to know about shopping with ShopTaiwan.us

Where are your products shipped from?

All orders are processed and shipped directly from our distribution centers in Taiwan to ensure the highest quality and authenticity of our goods.

How long does international shipping take to the United States?

Standard shipping typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return authorization.

Are the products sold on your site authentic?

Yes, we work directly with verified Taiwanese manufacturers and brands to ensure that every item sold on our platform is 100% genuine.

Do I have to pay customs duties or import taxes?

Orders under $800 shipped to the United States are generally exempt from import duties. For orders exceeding this amount, customers are responsible for any applicable fees.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.